If you are not following BambuLab over X.com (previously Twitter.com), you may have missed that from February 9th to February 17th, the Bambu Lab is taking a break for the Spring Festival.
The tweet doesn’t tell us much except that communication with Bambu Lab during that time will take longer to get an answer:
Just a heads up: if you shoot us a message on social media, group comments, or emails, we might take a tad longer to get back to you.